Looking for a quick answer? You’ve come to the right place.
What variety of art do you sell?
Fortuneelements.com is an online platform which sells 100% authentic licensed art prints by various artists, including illustrations, posters, paintings and photography. For every purchase, the Artist receives royalty fee. We also provide, high-quality custom mounting, matting, and framing to enhance your art purchase. We offer a one-stop online solution of exclusive artwork.
How do I find a specific artwork on website?
Enter the exact name of the artwork or artist name into the search box that appears at the top of each page. Or you can also contact our Customer Support Team at +91-9326488527 or by email at firstname.lastname@example.org
Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, some minor variations may be seen due to the screen settings in some cases. Occasionally, minor modifications occur between printing runs. If you receive an item that you feel is not represented properly on our website, let us know and you may return it within 7 days of receipt and receive a free replacement or a full refund for the price of the product.
How accurate are the item dimensions listed on your web pages?
We verifies the dimensions of all images on our site, but due to industry standards, sizes can vary slightly up to (1½”). If you are not satisfied with the product you receive, then please follow our return policy. (link to return policy page)
Can I frame a print I already have?
Yes, you can frame your already own print. For this, please courier us your print on Fortune Elements’s corporate address- Shop no.5, Prince Tower, Sec.20, Kharghar, Navi Mumbai – 410210 And mail us your order details with your name, email id, mobile number and tracking id of your print. Our team will get in touch with you as soon as we receive your print and on approval of order details we will process it and you can expect the delivery within 7-12 business days. Please note in case you’re shipping us items to frame then Fortune Elements is not responsible to bear any shipping charges, transit wear & tear or loss/damaged of items.
Can I frame my own digital photos?
Yes, we provide framing services for your photos. You can get your photos framed from our page frame your photos. You have to upload your photo on our page then you can proceed further by following our simple instructions to complete your order. We also provide you huge collection of frames along with mounting services.
Can all items on the site be framed?
Every Art on fortuneelements.com can be purchased as an Art Print, Canvas, Framed Art, and Framed Canvas & Stretched Canvas. You can get it as per your requirement with multiple options.
Can you assist me with print surface area?
Absolutely! Please contact our Customer support with your print surface queries. We can be reached by Contacting us on +91-9326488527 or emailing us at email@example.com We will be happy to assist you.
Do you provide multiple mounting options for artwork?
Yes, we provide multiple mount options. Please Contact us on on +91-9326488527 or emailing us at firstname.lastname@example.org
How do I place an order?
To order a product at FortuneElements.com
1. Add the product(s) of your choice in your shopping cart by clicking on the “Add to Cart” button located next to the product image.
2. When you’re ready to place your order, click “Checkout” from within your shopping cart and follow the instructions
Contact our Customer Care for any query at +91-9326488527 and we will be happy to assist you.
What payment methods can I use at checkout?
FortuneElements.com accepts all major credit cards, including Visa, MasterCard, and American Express. You can pay via Credit/Debit Card and Net banking. And you can also make payment through paytm wallet on number+91-9821243343
I need to cancel my order. What should I do?
Once the order starts processing we are unable to cancel the order. Once you place the order, it gets into process within 4-6 hours of order placement. If you need to cancel your order, please reach out to our Customer Service support with order number, as soon as possible by emailing us at email@example.com or by contacting us at +91-9326488527 . If your item(s) are already processed, then please follow our return policy.
Do you have a catalog I can order from?
FortuneElements.com is currently available online only. If you are looking for a specific product and unable to find it on our website, then you can contact our customer service team that can help you find what you need. If you are living in navi mumbai or near navi mumbai, you can visit our Gallery at Kharghar, Navi Mumbai. We can be reached by Contacting us on +91-9326488527 or emailing us at firstname.lastname@example.org
About Gifting Wrapping
Can I use FortuneElements.com to send gifts to others?
Yes, you can send gift orders to your friends/family members on Fortune Elements. You can choose to gift wrap and include a personalized message from you in your order. You can provide us details by Contacting us on +91-9326488527 or emailing us at email@example.com
What payment methods can I use to pay for a gift order?
You can use any payment method that Fortune Elements supports, except Cash on Delivery.
Will the pricing, discount and payment information be displayed on the package sent to the recipient?
No. The external packaging slip/invoice will not include any pricing, discount, or payment information.
Who can return the gift?
Sender can initiate a request to return the gift item. To return an item, please follow are return policy. Please note that when you return an item, the gift wrap charges are not credited back.
Email –Verification Policy
What is Fortune Element’s E-mail verification policy?
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. Fortune Elements verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by Fortune Elements and Fortune Elements reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process.